Customer Success Engineer

San Mateo

Customer Success

The Customer Success Engineer (CSE) will be an advocate and trusted advisor for PerimeterX’s E-Commerce, hospitality, media, retail, and travel customers. The CSE will be dedicated to helping the customer fully realize the benefits of PerimeterX’s products and services, while driving customer satisfaction and retention within a defined set of accounts.

What you will be doing at PerimeterX...

  • Drive customer satisfaction and solve problems: Proactively manage ~20 assigned accounts, engage customers from a technical management perspective, ensuring customers are following best practices, seeing the value in PerimeterX, identifying potential risks/opportunities, and working with customers to solve technical problems post sale.
  • Manage customer knowledge base: Ensure assigned accounts are updated in Salesforce, interaction with customers is tracked, and technical information is accurately recorded 
  • Manage customer relationships: Use low touch methods and products to communicate with your assigned customer base
  • Promote Customer Success activities: Evaluate tools to help PerimeterX’s Customer Success team better communicate with customers at scale and improve the efficiency of CSM position.
  • Promote customer’s needs: Work cross-functionally with multiple technical and business teams and customers
  • Promote PerimeterX value: Work with Product and Marketing to educate customers on upcoming product releases, industry updates, and new threats
  • Customer’s Project Management: Partner with Sales, Professional Services, Customer Support, Marketing, Finance, Engineering and Product Management to drive overall customer satisfaction

What we are looking for from you (Requirements)...

  • 3+ years of experience in an Account Management, Customer Success, Engineer or Sales role with a successful track record of meeting or exceeding target metrics.
  • Highly motivated to quickly learn PerimeterX’s products, the CSE role and add value to the Customer Success team.
  • General technical knowledge/skills/interest, ability to quickly learn about CDNs, web security, and networking security. Previous experience working in CDN, web security, or network security environments is a plus. 
  • Positive personality and sense of humor
  • Strong verbal (phone), written (email), and visual (presentation) communication skills.
  • Strong analytical and problem-solving skills
  • Ability to prioritize and organize multiple tasks while under pressure.
  • Experience using Salesforce
  • Bachelor’s degree in Computer Science, Communication, Business, or equivalent experience in related fields. 

Why you should join the PerimeterX team...

  • A platform to learn about Cyber Security while working with industry-leading technology
  • A chance to work with some of the most well-known brands in e-commerce, travel, hospitality, retail, and enterprise SaaS
  • Catered lunch and dinners every day
  • Plenty of yummy snacks and drinks
  • Lots of coffee (or Red Bull) to keep you going all day
  • In/Out of Office happy hours
  • Quarterly out of the office events
  • Automatic cell phone allowance
  • Spacious and freshly remodeled office in San Mateo
  • Standup desks
  • Fresh PerimeterX SWAG
PerimeterX is the leading provider of application security solutions that keep your web business safe in the complex digital world. Delivered as a service, the company’s Bot Defender, Code Defender, and Page Defender solutions detect risks to your web applications and proactively manage them, freeing you to focus on growth and innovation. Bringing together an elite engineering team, security research to continually update its solutions with current intelligence, and best-in-class customer enablement and support, the world’s largest and most reputable websites and mobile applications count on PerimeterX to safeguard their consumers’ digital experience. PerimeterX is located in San Mateo, California and on the web at www.perimeterx.com
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