Manager, Customer Operations

San Mateo

Customer Support

We are looking for an experienced technical manager to lead and scale our US security operations function, as we expand our client base and product offerings.  You will collaborate with the rest of the global team and other cross functional organizations to enable a consistent world class customer experience.  This is a technical role with demonstrated experience in web application security, data analysis, incident response, and security operations.  If you are a passionate leader who loves being challenged, and who wants to be part of a rapidly expanding team, then this role may be for you.

About You...

  • You love leading Security teams and delivering winning results
  • You have hands-on technical expertise in web application security
  • You are motivated by solving challenging problems and feel great satisfaction from helping others
  • You lead by example and show the way
  • You are obsessed with customer first culture 
  • You are passionate for performance management and execution against operational targets
  • You have the drive to thrive in a fast paced and dynamic startup environment

What you will be doing at PerimeterX...

  • Manage daily activities and functions of US security operations team 
  • Create and execute against the strategy and direction of Customer Operations team to address the continuously changing needs and challenges from the field 
  • Serve as the escalation manager for complex and critical customer escalations 
  • Collaborate with Product, Engineering, Services, Sales and Marketing departments to drive overall customer satisfaction
  • Coach, mentor and provide real-time and constructive feedback to direct reports 
  • Inspire and promote creativity and innovation while managing missteps and mistakes as opportunities to grow and learn.
  • Scale the team by hiring and retaining top talent

What we are looking for from you (Requirements)...

  • 5+ years of hands on experience in modern web architecture and cybersecurity 
  • 2+ years of leadership and management experience
  • Proven ability to mentor, coach and lead a team to success
  • Superior communication and interpersonal skills
  • Experienced in handling technical and complex escalations
  • Demonstrated customer-oriented work ethic and ability to foster a sense of teamwork across all members of the team and department
  • Strong analytical and problem-solving skills
  • Positive personality and sense of humor (Big Plus!)
  • Minimum of a BA or BS degree in Computer Science or Engineering. 
  • CRM solution experience (Salesforce, Jira) is a plus.

Why you should join the PerimeterX team...

  • A platform to learn about Cyber Security while working with industry-leading technology
  • A chance to work with some of the most well-known brands in e-commerce, travel, hospitality, retail, and enterprise SaaS
  • Catered lunch and dinners every day
  • Plenty of yummy snacks and drinks
  • Lots of coffee (or Red Bull) to keep you going all day
  • In/Out of Office happy hours
  • Quarterly out of the office events
  • Automatic cell phone allowance
  • Spacious and freshly remodeled office in San Mateo
  • Standup desks
  • Fresh PerimeterX SWAG
PerimeterX is the leading provider of application security solutions that keep your web business safe in the complex digital world. Delivered as a service, the company’s Bot Defender, Code Defender, and Page Defender solutions detect risks to your web applications and proactively manage them, freeing you to focus on growth and innovation. Bringing together an elite engineering team, security research to continually update its solutions with current intelligence, and best-in-class customer enablement and support, the world’s largest and most reputable websites and mobile applications count on PerimeterX to safeguard their consumers’ digital experience. PerimeterX is located in San Mateo, California and on the web at
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