Security Technical Writer

Remote

Customer Support

At PerimeterX, we've built a team of the sharpest minds working to turn the tide against advanced bots and criminal ingenuity. As a Technical Security Writer in the newly formed Service Delivery Technical team, you’ll be responsible for curating playbooks, process manuals, and project documentation for our Customer Operations teams.  You’ll get the opportunity to experience PerimeterX’s advanced techniques for bot mitigation and apply that knowledge to provide highly technical, yet easily digestible documentation, for mission-critical operations including Alert triage, Incident Response, and Disaster recovery.

What you will be doing at PerimeterX...

  • Play a critical part in PerimeterX’s planning for Alerts, Incident Response, and Disasters
  • Own and curate repositories of technical information
  • Architect security playbooks, runbooks, checklists, and tooling manuals
  • Work with SOC and Customer Operations to improve processes mainly in Slack, OpsGenie, and Tray.io
  • Review project documentation and curate it for a technical audience
  • Review requests for improved documentation and deliver them to appropriate Product and R&D teams
  • Deliver training on documentation repositories and new resources

What we are looking for from you...

  • 1-3 years of experience in security working with Service Delivery and R&D
  • Advanced English and communication skills are required
  • SOC/IR (Incident Response) experience is required
  • Process optimization/diagramming
  • Designing flows in Slack/OpsGenie/Tray.io is highly preferred
  • Strong critical thinking skills regarding an approach to mission-critical handling processes
  • Previous experience working in CDN, web security, or network security environment is highly preferred
  • Experience with web technologies and development

  • Extra plusses
  • Hebrew language skills
  • Experience drafting customer-facing technical documentation
  • Scripting experience (Python, Javascript/Node.js)
  • Desire to build technical skills even further
  • Confluence/Slack/OpsGenie/Datadog/Tray.io/Looker
  • Elasticsearch, Kibana

Why you should join the PerimeterX team...

  • Exceptional 401K, Unlimited PTO, and Health Benefits
  • Automatic cell phone allowance
  • Making a difference in a leading-edge SaaS security category, protecting real organizations from material threats to their business
  • Being part of a successful fast-growth business and organization
  • Work with some of the most well-known brands in e-commerce, travel, hospitality, retail, and enterprise SaaS
  • Fresh PerimeterX SWAG
  • In/Out of Office happy hours and quarterly out-of-the-office events
PerimeterX is the leading provider of application security solutions that keep your web business safe in the complex digital world. Delivered as a service, the company’s Bot Defender, Code Defender, and Account Defender solutions detect risks to your web applications and proactively manage them, freeing you to focus on growth and innovation. Bringing together an elite engineering team, security research to continually update its solutions with current intelligence, and best-in-class customer enablement and support, the world’s largest and most reputable websites and mobile applications count on PerimeterX to safeguard their consumers’ digital experience. PerimeterX is located in San Mateo, California, Miami, Florida, and Tel Aviv, Israel and on the web at www.perimeterx.com
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