Solutions Architect

Remote

Onboarding

Solutions Architects at PerimeterX provide technical onboarding for all new customers to ensure their success on our platform.  As a member of the Customer Operations team, you'll guide our customers through a sequence of technical enablement sessions ranging from installation to configuration. You will play a crucial role in establishing a post-sale relationship, guiding new customers through unfamiliar territory, and making certain that our customers succeed on our Cyber Security platform.

What you'll be doing at PerimeterX...

  • Proactively communicating with our new customers to schedule and define their onboarding experience
  • Schedule technical onboarding and sync calls with new customers to ensure they are successful going forward
  • Guiding customers through installation of our platform and basic configuration
  • Provide insight and clarity to advanced configurations
  • Enabling our customer's development team on the basics of PerimeterX’s platform
  • Work closely with Product & Engineering to improve our solution’s documentation and ease of use with a focus on automation wherever possible

What we are looking for from you (Requirements)...

  • Superior written and verbal skills that illustrate the ability to communicate effectively, promptly, and appropriately with new customers
  • Extensive knowledge of enterprise-level software architecture components and the ability to execute against Installation and Configuration guides with minimal assistance
  • A bachelor’s degree or equivalent experience in Computer Science or Information Technologies
  • 2-5 years experience as a Support Engineer, Solutions Architect, or Technical Account Manager
  • 3+ years of full-stack experience with exposure to some of the following: HTML, JavaScript, NGINX, Apache, Node, PHP, .NET
  • A calm demeanor to prevent escalations and ease customer issues
  • Analytical and methodical problem-solving skills
  • Exceptional organizational skills and ability to manage multiple priorities
  • Sense of humor

Why you should join the PerimeterX team...

  • Making a difference in a leading-edge SaaS security category, protecting real organizations from material threats to their business.
  • Being part of a successful fast-growth business and organization.
  • Work with some of the most well-known brands in e-commerce, travel, hospitality, retail, and enterprise SaaS
  • Catered lunch and dinners every day, as well as snacks and beverages all-day
  • In/Out of Office happy hours and quarterly out of the office events
  • Automatic cell phone allowance
  • Exceptional 401K, Unlimited PTO, and Health Benefits
  • Fresh PerimeterX SWAG
PerimeterX is the leading provider of application security solutions that keep your web business safe in the complex digital world. Delivered as a service, the company’s Bot Defender, Code Defender, and Page Defender solutions detect risks to your web applications and proactively manage them, freeing you to focus on growth and innovation. Bringing together an elite engineering team, security research to continually update its solutions with current intelligence, and best-in-class customer enablement and support, the world’s largest and most reputable websites and mobile applications count on PerimeterX to safeguard their consumers’ digital experience. PerimeterX is located in San Mateo, California and on the web at www.perimeterx.com
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