Technical Account Manager

San Mateo

Customer Success

In Silicon Valley and Israel, we've built a team of the sharpest minds working to turn the tide against advanced bots and criminal ingenuity.  As a Technical Account Manager at PerimeterX, you'll be working side by side with our Enterprise customers, establishing a healthy, trustworthy relationship with customers’ stakeholders to ensure the long-term success of PerimeterX and our Enterprise customers.   You'll work closely with our Product Managers, Marketing, Solutions Architects, Compliance, and Customer Operations increasing customer engagement and perceived value.

What you will be doing at PerimeterX...

  • Own the Customer Success relationship with our top strategic customers (including roadmap, escalations, training, advocacy, etc)
  • Develop and execute strategic account plans with a focus on increasing product adoption and ensuring successful renewal cycles
  • Conduct periodic Customer Business Reviews to ensure strategic alignment for consistent and timely collaboration with customers
  • Work with Product and Marketing to educate customers on upcoming product releases, industry updates, and new threats
  • Act as the main escalation point for main business and technical issues, providing centralized and dedicated ownership within PerimeterX
  • Proactively monitor and track contract usage, products consumption gaps, and traffic patterns to identify opportunities and address potential future issues
  • Monitor customer health, isolate problems and respond strategically to mitigate risk
  • Assist with business development activities, such as driving attendance to events and maintaining accurate account information in the CRM for marketing activities

What we are looking for from you...

  • Bachelor’s degree in business or engineering
  • 5+ years of experience in Account Management, Customer Success, or Technical Support Engineering with a successful track record of execution
  • Strong verbal (phone), written (email), and visual (presentation) communication skills
  • Strong analytical and problem-solving skills
  • Previous experience working in CDN, web security, or network security environments is highly desired
  • Web technologies and development

Why you should join the PerimeterX team...

  • Making a difference in a leading-edge SaaS security category, protecting real organizations from material threats to their business.
  • Being part of a successful fast-growth business and organization.
  • Work with some of the most well-known brands in e-commerce, travel, hospitality, retail, and enterprise SaaS
  • Catered lunch and dinners every day, as well as snacks and beverages all-day
  • In/Out of Office happy hours and quarterly out of the office events
  • Automatic cell phone allowance
  • Exceptional 401K, Unlimited PTO, and Health Benefits
  • Fresh PerimeterX SWAG
PerimeterX is the leading provider of application security solutions that keep your web business safe in the complex digital world. Delivered as a service, the company’s Bot Defender, Code Defender, and Page Defender solutions detect risks to your web applications and proactively manage them, freeing you to focus on growth and innovation. Bringing together an elite engineering team, security research to continually update its solutions with current intelligence, and best-in-class customer enablement and support, the world’s largest and most reputable websites and mobile applications count on PerimeterX to safeguard their consumers’ digital experience. PerimeterX has offices in San Mateo, California, Miami, Florida and Tel Aviv, Israel. You can also find us on the web at www.perimeterx.com.
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