Customer Success Manager- Mid Market

Remote

Customer Success

The Mid-Market Customer Success Manager (CSM) will be an advocate and trusted advisor for PerimeterX’s E-Commerce, hospitality, media, retail, and travel customers. You'll be dedicated to helping the customer fully realize the benefits of PerimeterX’s products and services while driving customer satisfaction and retention within a defined set of accounts. We are looking for candidates on the East Coast - Remote (US)

What you will be doing at PerimeterX...

  • Drive customer satisfaction and solve problems: Proactively manage ~20 assigned accounts, engage customers from a technical management perspective, ensure customers are following best practices, see the value in PerimeterX, identify potential risks/opportunities, and work with customers to solve technical problems post-sale.
  • Manage customer knowledge base: Ensure assigned accounts are updated in Salesforce, interaction with customers is tracked, and technical information is accurately recorded.
  • Manage customer relationships: Use low-touch methods and products to communicate with your assigned customer base.
  • Promote Customer Success activities: Evaluate tools to help PerimeterX’s Customer Success team better communicate with customers at scale and improve the efficiency of the CSM position.
  • Promote customer’s needs: Work cross-functionally with multiple technical and business teams and customers.
  • Promote PerimeterX value: Work with Product and Marketing to educate customers on upcoming product releases, industry updates, and new threats.
  • Customer’s Project Management: Partner with Sales, Professional Services, Customer Support, Marketing, Finance, Engineering, and Product Management to drive overall customer satisfaction.

What we are looking for from you (Requirements)...

  • 3+ years of experience in an Account Management, Customer Success, Engineer, or Sales role with a successful track record of meeting or exceeding target metrics.
  • Highly motivated to quickly learn PerimeterX’s products, and the CSM role to add value to the Customer Success team.
  • General technical knowledge/skills/interest, ability to quickly learn about CDNs, web security, and networking security. Previous experience working in CDN, web security, or network security environments is a plus. 
  • Positive personality and sense of humor
  • Strong verbal (phone), written (email), and visual (presentation) communication skills
  • Strong analytical and problem-solving skills
  • Ability to prioritize and organize multiple tasks while under pressure
  • Experience using Salesforce
  • Bachelor’s degree in Computer Science, Communication, Business, or equivalent experience in related fields. 

Why you should join the PerimeterX team...

  • Exceptional 401K, Unlimited PTO, and Health Benefits
  • Making a difference in a leading-edge SaaS security category, protecting real organizations from material threats to their business
  • Automatic cell phone allowance
  • Being part of a successful fast-growth business and organization
  • Work with some of the most well-known brands in e-commerce, travel, hospitality, retail, and enterprise SaaS
  • Catered lunch and dinners every day, as well as snacks and beverages all-day
  • In/Out of Office happy hours and quarterly out of the office events
  • Fresh PerimeterX SWAG
PerimeterX is the leading provider of application security solutions that keep your web business safe in the complex digital world. Delivered as a service, the company’s Bot Defender, Code Defender, and Page Defender solutions detect risks to your web applications and proactively manage them, freeing you to focus on growth and innovation. Bringing together an elite engineering team, security research to continually update its solutions with current intelligence, and best-in-class customer enablement and support, the world’s largest and most reputable websites and mobile applications count on PerimeterX to safeguard their consumers’ digital experience. PerimeterX is located in San Mateo, California, Miami, Florida, Denver, Colorado, and Tel Aviv, Israel, and on the web at www.perimeterx.com
© PerimeterX, Inc. All rights reserved.