Customer Success Manager

San Mateo, CA

Customer Success

The Customer Success Manager (CSM) will be an advocate and trusted advisor for PerimeterX’s low touch e-commerce, hospitality, media, retail, and travel customers. The CSM will be dedicated to helping the customer fully realize the benefits of PerimeterX’s products and services, while driving customer satisfaction and retention within a defined set of accounts.

What you will be doing at PerimeterX...

  • Proactively monitor ~50 assigned accounts, ensuring customers are following best practices, seeing the value in PerimeterX, identifying potential risks/opportunities, and work with customers to solve problems post-deployment
  • Ensure assigned accounts are updated in Salesforce, interaction with customers is tracked, and technical information is accurately recorded 
  • Use low touch methods and products to communicate with your assigned customer base
  • Evaluate tools to help PerimeterX’s Customer Success team better communicate with customers at scale and improve the efficiency of CSM position.
  • Work cross-functionally with multiple teams and customers
  • Work with Product and Marketing to educate customers on upcoming product releases, industry updates, and new threats
  • Partner with Sales, Professional Services, Customer Support, Marketing, Finance, and Product Management to drive overall customer satisfaction

What we are looking for from you...

  • Highly motivated to quickly learn PerimeterX’s products, the CSM role and add value to the Customer Success team
  • General technical knowledge/skills/interest, ability to quickly learn about CDNs, web security, and networking security 
  • Strong verbal (phone), written (email), and visual (presentation) communication skillsStrong analytical and problem-solving skills
  • Experience using Salesforce
  • Positive personality and sense of humor
  • Ability to prioritize and organize multiple tasks while under pressure
  • Bachelor’s degree with coursework in Computer Science, Communication, Business, or a related field 
  • Experience in an Account Management, Customer Success, Engineer or Sales role with a successful track record of meeting or exceeding goals

Why you should join the PerimeterX team...

  • A platform to learn about Cyber Security while working with industry-leading technology
  • A chance to work with some of the most well-known brands in e-commerce, travel, hospitality, retail, and enterprise SaaS
  • Catered lunch and dinners every day
  • Plenty of yummy snacks and drinks
  • Lots of coffee (or Red Bull) to keep you going all-day
  • In/Out of Office happy hours
  • Quarterly out of the office events
  • Automatic cell phone allowance
  • Spacious and freshly remodeled office in San Mateo
  • Standup desks
  • Fresh PerimeterX SWAG
PerimeterX is the leading provider of application security solutions that keep your web business safe in the complex digital world. Delivered as a service, the company’s Bot Defender, Code Defender, and Page Defender solutions detect risks to your web applications and proactively manage them, freeing you to focus on growth and innovation. Bringing together an elite engineering team, security research to continually update its solutions with current intelligence, and best-in-class customer enablement and support, the world’s largest and most reputable websites and mobile applications count on PerimeterX to safeguard their consumers’ digital experience. PerimeterX is located in San Mateo, California and on the web at www.perimeterx.com
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