What you will be doing at PerimeterX...
- Proactively monitor ~50 assigned accounts, ensuring customers are following best practices, seeing the value in PerimeterX, identifying potential risks/opportunities, and work with customers to solve problems post-deployment
- Ensure assigned accounts are updated in Salesforce, interaction with customers is tracked, and technical information is accurately recorded
- Use low touch methods and products to communicate with your assigned customer base
- Evaluate tools to help PerimeterX’s Customer Success team better communicate with customers at scale and improve the efficiency of CSM position.
- Work cross-functionally with multiple teams and customers
- Work with Product and Marketing to educate customers on upcoming product releases, industry updates, and new threats
- Partner with Sales, Professional Services, Customer Support, Marketing, Finance, and Product Management to drive overall customer satisfaction
What we are looking for from you...
- Highly motivated to quickly learn PerimeterX’s products, the CSM role and add value to the Customer Success team
- General technical knowledge/skills/interest, ability to quickly learn about CDNs, web security, and networking security
- Strong verbal (phone), written (email), and visual (presentation) communication skillsStrong analytical and problem-solving skills
- Experience using Salesforce
- Positive personality and sense of humor
- Ability to prioritize and organize multiple tasks while under pressure
- Bachelor’s degree with coursework in Computer Science, Communication, Business, or a related field
- Experience in an Account Management, Customer Success, Engineer or Sales role with a successful track record of meeting or exceeding goals
Why you should join the PerimeterX team...
- A platform to learn about Cyber Security while working with industry-leading technology
- A chance to work with some of the most well-known brands in e-commerce, travel, hospitality, retail, and enterprise SaaS
- Catered lunch and dinners every day
- Plenty of yummy snacks and drinks
- Lots of coffee (or Red Bull) to keep you going all-day
- In/Out of Office happy hours
- Quarterly out of the office events
- Automatic cell phone allowance
- Spacious and freshly remodeled office in San Mateo
- Standup desks
- Fresh PerimeterX SWAG