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Customer Success EngineerSan Mateo

The Customer Success Engineer (CSE) will be an advocate and trusted advisor for PerimeterX’s retail, travel, E-Commerce, and hospitality customers. The CSE will be dedicated to helping the customer fully realize the benefits of PerimeterX’s products and services, while driving customer satisfaction and retention within a defined set of accounts.

Responsibilities

  • You will be an early member of our Customer Success team working cross functionally with multiple teams and customers
  • You will engage customers from a technical management perspective– identifying potential risks, working with customers to solve technical problems post deployment.
  • Work with Product and Marketing to educate customers on upcoming product releases, industry updates, and new threats.
  • Partner with Sales, Professional Services, Customer Support, Marketing, Finance and Product Management to drive overall customer satisfaction.
  • Proactively monitor and track contract usage, products consumption gaps, and traffic patterns to identify opportunities and address potential future issues.

Job Requirements

Required Qualifications

  • Bachelor’s degree in business or engineering
  • 2+ years of experience in an Account Management, Customer Success, or Sales role with a successful track record of meeting or exceeding quota/target metrics

Desired Qualifications

  • Previous experience working in CDN, web security, or network security environments
  • Strong verbal (phone), written (email), and visual (presentation) communication skills
  • Strong analytical and problem-solving skills

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