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Customer Success Engineer

  • San Mateo, CA
  • Customer Success
  • Full-Time
Come join the battle against bad bots!!!

The Customer Success Engineer (CSE) will be an advocate and trusted advisor for PerimeterX’s E-Commerce, hospitality, media, retail, and travel customers. The CSE will be dedicated to helping the customer fully realize the benefits of PerimeterX’s products and services, while driving customer satisfaction and retention within a defined set of accounts.

What you will be doing at PerimeterX...

  • Work cross functionally with multiple teams and customers.
  • Engage customers from a technical management perspective-- identifying potential risks, working with customers to solve technical problems post deployment.
  • Work with Product and Marketing to educate customers on upcoming product releases, industry updates, and new threats.
  • Partner with Sales, Professional Services, Customer Support, Marketing, Finance and Product Management to drive overall customer satisfaction.
  • Proactively monitor and track contract usage, products consumption gaps, and traffic patterns to identify opportunities and address potential future issues.

What we are looking for from you...

  • Bachelor’s degree in business or engineering
  • 2+ years of experience in an Account Management, Customer Success, or Sales role with a successful track record of meeting or exceeding quota/target metrics
  • Previous experience working in CDN, web security, or network security environments
  • Strong verbal (phone), written (email), and visual (presentation) communication skills
  • Strong analytical and problem-solving skills
PerimeterX is a provider of scalable, behavior-based threat protection technology for the web, cloud and mobile. Its security service PerimeterX Bot Defender™ accurately protects commerce, media and enterprise websites from all types of automated or non-human attacks, at any scale. PerimeterX was founded in 2014 and has received 34.5 million in funding to date.